OTR Helps Secure Surgery for Ailing Woman!

OTR Helps Secure Surgery for Ailing Woman!
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Update: Moved by the efforts of the blog community, and Tampa Bay CBS affiliate News 10, Aetna has decided to pay for Caitlin's surgery, after all.

 

 

Readers of OTR and members of the Internet community, I call to your attention today the plight of a young woman facing a life-ending disease that her insurance company, Aetna, is refusing to cover.

 

Caitlin Jackson (pictured above) is a 19-year-old woman from Florida that is suffering from a rare brain disease called "Quiari Malformation." The disease, which will eventually rob her of all motor functions, requires immediate surgery. On the day of her scheduled surgery, Aetna failed to approve the operation in time, and the hospital was forced to reschedule it to July 21st. Now, Aetna is openly refusing to pay for the surgery, claiming Caitlin's benefits have run out.

 

This petition serves the purpose of drawing everyone's attention to this grave injustice, and hopefully, rallying enough support to change Aetna's mind.

 

Below, please find a letter written by Doug Imbruce, CEO and founder of CollegeOTR (and parent company theU.net), to Ron Williams, Aetna's CEO, asking him to more closely evaluate Caitlin's case. If Aetna refuses, OTR will boycott Aetna, in the hopes that other companies will follow suit and the insurance company will, at the very least, provide legally valid reasons for reversing their original decision.

 

 

Ron Williams
Chief Executive Officer
Aetna
via email (rwilliams@aetna.com)

 

Ron:

 

As the owner of a small business enrolled in a group health insurance policy under Aetna's supervision, I was severely disappointed to read about your company's recent decision to deny Caitlin Jackson's insurance claim. Reported on the web site of a Tampa Bay CBS affiliate WTSP (http://www.tampabays10.com/news/local/story.aspx?storyid=84930&catid=8), Aetna denied Ms. Jackson coverage for urgent surgery related to a debilitating brain disorder, after providing an initial "green light" for Caitlin and her family delivered 15 minutes too late to proceed with the initially scheduled procedure.

 

This letter serves to notify Aetna that Big Picture Media. Inc. (operators of theU.net student advertising network, and theU.com & collegeOTR web sites), will withdraw its membership in the Aetna healthcare program, and rally the rest of the new media community to do the same, unless your office allows the public, and our attorney, to review the details of Caitlin's case and prepare an appeal honoring your company's initial decision to provide Ms. Jackson coverage for the surgery. We are further launching an online petition calling for the immediate reversal of this decision in the face of a nationwide boycott of Aetna's services (view the petition at http://www.collegeotr.com/).

 

In your 2007 annual report, you write, "Running our business in a manner that is consistent with our values has solidified our position as a respected leader and brand in our industry."

 

We can only hope this shareholder-directed rhetoric guides appropriate decision making for the Jackson family and your other customers.

 

Sincerely,

 

Doug Imbruce
doug@theU.net
Chief Executive Officer
theU.net

 

 

Please take some time to sign this petition by leaving a comment with your full name and location below. Then, spread the word about Caitlin's plight to everyone you can. This is our chance to make a difference, so let's make it count!

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Comments

Hector Nazario - New York, NY

Save Caitlin!
Posted 07/16/2008 12:01 PM
Anonymous says,
Bobby Kogos - New York, New York

Support the cause, get help where it's needed.
Posted 07/16/2008 12:12 PM
Samantha Beerman - New York, NY
Posted 07/16/2008 12:14 PM
Sharon Ng - New York, NY
Posted 07/16/2008 12:21 PM
Meredith - New York, NY
Posted 07/16/2008 12:30 PM
Anonymous says,
Jon DelRusso - Nutley New Jersey
Posted 07/16/2008 12:33 PM
Anonymous says,
Taylor Glass-Moore, San Francisco, CA
Posted 07/16/2008 12:34 PM
Anonymous says,
Mazi Pielsticker - New York, NY

I think a lot of educational institutions use Aetna, if yours does you should probably point this case out to your college/university.
Posted 07/16/2008 12:39 PM
Anonymous says,
R Carlin, NY, NY

Shame on you Aetna!
Posted 07/16/2008 12:44 PM
Anonymous says,
justin edward - new york, ny
Posted 07/16/2008 12:45 PM
Anonymous says,
sam jackson - boston, ma
please help her!
Posted 07/16/2008 12:59 PM
Anonymous says,
Unacceptable treatment of a person in need
Posted 07/16/2008 1:00 PM
Anonymous says,
I Grae - New york, NY
Posted 07/16/2008 1:00 PM
Anonymous says,
P. Grant- New York, NY
Posted 07/16/2008 1:06 PM
Anonymous says,
Roni - New York, NY
Posted 07/16/2008 1:14 PM
Anonymous says,
J. Morrissey - Boston, MA
It never ceases to amaze me when corporations make a mistake of this magnitude - save Caitlin.
Posted 07/16/2008 1:22 PM
Anonymous says,
My heart goes out to this girl, and I hope Aetna does do everything they can to help. However, I am an employee of Aetna. And I know how the situations work. Never did any article state why her plan was terminated. Aetna is just a middle man. If hwe plan was through her parents jobs, that employer hired aetna to give them the benefits that the employer wants. If the employer stated she was only covered under she turned 19, we have to follow the provisions set by her plan and the employer. So yes, I honestly hope that IF, there is anything Aetna can do, I hope they do help her. But not everything is always the insurance fault, but thats not something people are aware of until you actually work for one.
Posted 07/16/2008 1:23 PM
Anonymous says,
B. Anderson- New York, NY
Posted 07/16/2008 1:23 PM
Anonymous says,
J. Avery - Mt. Morris, MI
Posted 07/16/2008 1:50 PM
Anonymous says,
Jay Oh - New York, NY
Posted 07/16/2008 1:50 PM
Anonymous says,
Ari NYC, NY
Posted 07/16/2008 2:09 PM
Anonymous says,
J. Chou, New York, NY
Posted 07/16/2008 2:13 PM
Anonymous says,
M. Barra - New York, NY
Posted 07/16/2008 2:14 PM
Anonymous says,
Lily Goodman-Boston, MA
Posted 07/16/2008 2:18 PM
Anonymous says,
Kaitlin Correllea - Jacksoniville, Florida
Posted 07/16/2008 2:19 PM
Anonymous says,
T.J. Misny - New York, NY

Do the right thing!
Posted 07/16/2008 2:21 PM
Anonymous says,
DG, get it done.

Health insurance is recking America.
Posted 07/16/2008 2:25 PM
Anonymous says,
Lack of education is "wrecking" America
Posted 07/16/2008 2:27 PM
Anonymous says,
Al Wasserberger - Chicago, IL
Posted 07/16/2008 2:52 PM
Anonymous says,
Sari, MIA. Fl.
Posted 07/16/2008 3:26 PM
Anonymous says,
Cyndi Wright - Boulder, CO

It is sad that I believe this, but I know how insurance companies work since I was an underwriter at one years ago. They have strict policies, but is it just so sad that someone has not made an exception.
Posted 07/16/2008 3:33 PM
Anonymous says,
Making money from peoples suffering should be illegal. It's definately Evil.

I say string em up.
Posted 07/16/2008 4:17 PM
Anonymous says,
Jessica Dye, Brooklyn, NY.
Good luck with this good cause, OTR!
Posted 07/16/2008 4:54 PM
Anonymous says,
Whats the whole story?....we'll find out more information...Aetna has a lousy PR department

Bill Teller New York, New York
Posted 07/16/2008 5:14 PM
Ben-St. Louis, MO
Posted 07/16/2008 5:25 PM
Anonymous says,
Ilya
New York
Posted 07/16/2008 5:42 PM
Anonymous says,
How can we help this woman? My full support is behind your efforts. Please let me know what else you'd like the CollegOTR community to do. Jay MacDonald
Posted 07/16/2008 6:56 PM
Anonymous says,
Darian Lopez
Kentucky
Posted 07/16/2008 7:13 PM
Taylor Anne
Buffalo, NY
Posted 07/16/2008 7:50 PM
Anonymous says,
Gabrielle Green
Los Angeles, CA
Posted 07/16/2008 8:38 PM
Anonymous says,
Ezra Meier-Zimbler-Chatham, New York
Posted 07/16/2008 9:25 PM
Anonymous says,
jobe esra
florida
Posted 07/16/2008 10:03 PM
Anonymous says,
Spencer Russ, Houston TX
Posted 07/16/2008 10:20 PM
Anonymous says,
Eric Bohlen
Chapel Hill, NC
Posted 07/16/2008 10:31 PM
Anonymous says,
Each of us has the responsibility to help others. That responsibility extends from personal generosity and kindness to a corporate vision that honors the frailty of its clients, employees, and consumers.

I share with the others here the desire for more honest and generous practices, and the correction of unjust health care.

Robert Agis
New York, NY
Posted 07/16/2008 11:37 PM
Anonymous says,
Katie Gentry- Seattle, Washington
Posted 07/17/2008 12:14 AM
Anonymous says,
Do you honestly believe that this brutal and unconscionable decision will encourage anyone to bother to insure anyone or anything with your company? Such bad PR! How could you be both so greedy and so stupid?
Gregory Hubbard
Posted 07/17/2008 02:32 AM
Anonymous says,
This is why the "health care system" in this country fails. We don't want people to be well!!! There is more money to be made if they stay sick! Better yet, if they die then we don't have to refuse their benefits. How sad that we, as a country founded by the people, for the people and of the people, allow big business to kill us off one by one for the sake of capitalism!!! JAGD In Louisiana
Posted 07/17/2008 08:48 AM
Anonymous says,
Paul
NY,NY
Posted 07/17/2008 09:39 AM
Anonymous says,
Stephanie
Atlanta, GA
Posted 07/17/2008 09:54 AM
Anonymous says,
NB New York, NY
Posted 07/17/2008 11:24 AM
Anonymous says,
brandon
commerce, michigan
Posted 07/17/2008 11:30 AM
JasonShah says,
Jason
Daytona Beach, FL
Posted 07/17/2008 11:32 AM
Anonymous says,
Matthew DeMelo,
New york, New york
Posted 07/17/2008 12:38 PM
Anonymous says,
Wendy Boals
Memphis,TN
Posted 07/17/2008 1:09 PM
Anonymous says,
James Z.
Miami, Florida
Posted 07/17/2008 2:25 PM
Anonymous says,
Keith
Hoboken, NJ
Posted 07/17/2008 3:28 PM
Anonymous says,
Natalia C.
Austin, TX
Please reconsider your decision.
Posted 07/17/2008 3:41 PM
Anonymous says,
Orianna Baez
New York, NY
Posted 07/17/2008 3:50 PM
Anonymous says,
Lauren
Boston, MA
Posted 07/17/2008 4:20 PM
Anonymous says,
I do not care if it her employer's fault and not Aetna's.We need to save this person's Life and it is not all about companies making money.

Down with Capitalism ! Enough of this dog eat dog culture where greed takes over humanitarian considerations.
Posted 07/17/2008 4:50 PM
Anonymous says,
Gavin State College, PA
Posted 07/17/2008 5:01 PM
Anonymous says,
Lauren Estella
New York, NY
Posted 07/18/2008 09:37 AM
Anonymous says,
Ashleigh W
Ann Arbor, MI
Posted 07/18/2008 11:02 AM
Anonymous says,
Tyrus Cukavac
New York, NY
Posted 07/18/2008 2:26 PM
Anonymous says,
I hope that the CEO who wrote this petition is going to fork out the money when it's one of his employees who needs treatment that is over what THEIR plan offers. Thats the part that most people don't know....any dollar amount that an insurance company pays out is the EMPLOYERS money if it is a group plan....BOTTOM LINE IS THAT THE EMPLOYER MAKES THE DECISION BECAUSE IT IS THEIR MONEY.
Posted 07/18/2008 6:37 PM
Anonymous says,
@ Anonymous: You're freaking joking, right? Aetna and Blue Cross/Shield and Humana and United Health are always trying to get out of their obligation to cover their enrollees. They are robbing us blind as well as robbing us of our health. They need to be GONE.

Let's get Privately Delivered, Publicly Funded universal health care for ALL. Tell your Congressperson to sponsor HR 676, Expanded and Improved Medicare for ALL. http://www.youtube.com/watch?v=ZAuwaKl3-nU
Posted 07/19/2008 7:10 PM
Anonymous says,
...and when your government funded insurance decides that your age or condition do qualify you for your needed proceedure, where are you going to appeal? We all need to individually research the total effects of a publicly funded plan before jumping on that bandwagon. Sure, free healthcare sounds great, but at what cost to the quality of care? Have you ever been in a publicly funded clinic for any reason? Not good.
Posted 07/22/2008 07:17 AM
Anonymous says,
sorry, I meant when your age or condition DON'T qualify you...
Posted 07/22/2008 07:30 AM

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